Track bugs and Known issues in Tableau | Tableau KB (Knowledge base)

0:00In this video I'm going to show you how to track bugs inside of Tableau.

0:04The content used to be on a specific page, but it's moved in recent times to another page.

0:09So I'm going to show you how to use that Salesforce page.

0:12As ever, let's get stuck in it.

0:14So I'm here on the Tableau desktop page.

0:15I've come to download a release of Tableau.

0:17They actually updated it yesterday, so I've come in to download.

0:20Now this is not a new release, this is a patch fix.

0:23So if you're not familiar with this, Tableau typically release.

0:26patches to the existing release every single month but they additionally patch older versions as well so if you've got 24.

0:322s you can see here it yes they receive the .

0:367 patch

0:36And if you go down to 2024.

0:391, it got its last uh patch in 24th of July.

0:43So there's also limited support for some of these releases.

0:46Typically when this happens, there's typically an issue with that release that means they stop support at a specific point in time.

0:52But 23.

0:533 is still getting patches here.

0:54You can see it's it's getting the support.

0:56So

0:57You always want to check this list and make sure that you're using at least the latest patch.

1:02I wouldn't necessarily upgrade too early, that's a separate discussion, but

1:06Make sure you're using the latest one.

1:07Now typically when you used to click on these, you used to be able to have all the information on one page.

1:11But for whatever reason that Salesforce, they thought it was a good idea to move it to another page

1:16Um, I kind of think like it's it's it's a little bit of a frustrating experience if I'm bruisedly honest.

1:21You come to one place to download it, you go to someone else some other page to check what's been added to that release

1:26I think in most good software download systems, if there's a release and you download it on one page, you also find the information about the release on the same page

1:36But nevertheless, Elisa's right here.

1:38They've made it easy.

1:40Now when you click on this link, it sends you to another page.

1:42So this is the Salesforce Known Issues page.

1:44And they send it to you here pre-filtered.

1:47So I think this is kind of lazy because I came from Tableau Desktop.

1:50It could have come pre-filtered to Tableau Desktop because you can go and select

1:56Tableau desktop from this drop down.

1:59So let's go ahead to Tableau and let's go ahead and pick desktop.

2:02So you can see here it's dropped the Tableau Desktop label in there.

2:06Now

2:07This filter is additive, so you can see it's got Tableau and Tableau Desktop.

2:11So if I actually get rid of the Tableau label, it will just have Tableau, Tableau, Desktop in there.

2:15So all of this list will be just Tableau Desktop.

2:18So that's how to get it working properly

2:20Now if you want to track what's just been fixed in the release you're about to download or have, then what you need to do is you need to go to status and look for the item that says solution deployed.

2:29This means it's actually been shipped

2:31And then what you can do is you can go and specifically state a release.

2:35Now this doesn't seem to have anything after summer 16.

2:39I don't know if that means 2016.

2:41Um maybe they've never done releases since then.

2:44But then you can sort the list by updated dates.

2:48So if you go ahead and and do this, then you'll find the most recent update at the top.

2:52So now we're just looking at Tableau Desktop updates.

2:55in order of their most recent release.

2:57So you can see this is a clean list.

2:59So these are all the issues that have been fixed.

3:01And um it doesn't have the specified

3:06It does have the specified release actually.

3:07You can see here found in release 24.

3:102, found in release 21.

3:123.

3:132.

3:14But I think some of these fixes go further up.

3:17So

3:17You'll see uh here for example, unable to use font picker for dashboard toggle buttons in Tableau Desktop.

3:24Um this is an update to 24.

3:273 specifically and upwards.

3:29So they're kind of stating where the floor is

3:31and then they the the updates tend to support everything everything since that so that is how to track a bug here um you can do this for any product um you can also additionally track

3:41Things that are in review, so maybe you've got an issue in Tableau, do you just like the check?

3:45Well, are Tableau aware?

3:48You can go to this list

3:49And if you find your issue there, then someone's aware.

3:52When you click on either each of these issues, you do get a bit more detail, you do get a little bit more context

3:57And so you can additionally go here and hit report and report will basically say yes, I'm having this issue, you have to log in and do everything you need to.

4:04But I think that also gives you a little bit of alerting once the issue's been fixed.

4:08potentially allows you to sort of track that as a ticket and you get a bit of metadata as well here on the top um about that.

4:14So when you when when there is a response um or some sort of

4:20Update to this you could also typically expect a workaround so if we go back to one that has been fixed

4:28Let's untick that and then go to let's just go to this one solution deployed.

4:32Uh you'll see that there is a workaround and you have steps to reproduce that specific issue.

4:37So

4:38Very nice and easy thing to do.

4:40Um I've been in situations uh l many, many times where a bug is what's causing the issue.

4:45So what I typically do is if I know how to do something and for whatever even for whatever reason it's not working

4:51I then come here and check and if I don't find it here, then I carry on troubleshooting to see if it could be something else in my data, in my network, or in my general setup of Tableau.

5:00Anyway, that's pretty much it.

5:02Thanks for watching.

5:03I'll see you in the next one